Turning challenges into triumphs through intentional design
Welcome to the case studies section, where I showcase how I've helped clients overcome their learning and adoption challenges through thoughtful instructional design. These stories demonstrate the power of intentional design choices in achieving measurable results. I transform your challenges into success stories.
Struggling with user adoption?
Many organisations face hurdles when implementing new software or digital processes. These challenges often include low user engagement, inefficient training programs, and difficulty in measuring the return on investment (ROI) of learning initiatives. I specialise in resolving these issues, ensuring your team can seamlessly adopt and effectively use new technologies. My case studies illustrate exactly how I tackle these challenges.
Case study: Enhanced software adoption for Overcrest
Challenge: Overcrest, a leading organisation in the Education sector, struggled with the implementation of Peoplesoft. Users found it difficult to navigate the new system, leading to decreased productivity and increased support requests.
Solution: I conducted a thorough needs analysis, identifying key areas of user frustration. Based on this, I developed a blended learning solution consisting of interactive eLearning modules, short instructional videos, and a custom digital adoption platform (DAP). The DAP provided real-time guidance and support, directly within the software interface.
Results: Within three months, user adoption rates increased by 40%, support tickets decreased by 25%, and overall productivity improved by 15%. The client also reported a significant increase in user satisfaction.
Ready to discuss your project?
These case studies offer a glimpse into how I approach challenges and deliver impactful results. If you're facing similar hurdles with software adoption or learning initiatives, I'd love to hear from you. Let's schedule an initial client meeting to analyse your needs and explore potential solutions.